May and June 2009
- Just released! Quickly capture “Voice of the Customer” with IBM SPSS Data Collection* 5.6
- RSA recognized for boosting customer satisfaction by 15 percent
- Deploy analytical results and improve customer interactions with IBM SPSS Collaboration and Deployment Services** 4
- The Cleveland Museum of Art tracks visitor satisfaction
- Coming soon: "See it in SPSS" offers demos in Denver
- Increase the ROI on your marketing and sales efforts with RFM analysis
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Just released! Quickly capture "Voice of the Customer" with IBM SPSS Data Collection* 5.6
Increase the impact of people's attitudes, preferences, and opinions with IBM SPSS Data Collection 5.6, the latest version of our feedback management and survey research software. IBM SPSS Data Collection 5.6 supports the entire survey lifecycle—from authoring to managing the data collection process to survey reporting and analysis—and supports global, multi-channel research. This version introduces new data entry capabilities, an enhanced authoring interface suitable for the novice and the research professional, and phone-based interviewing capabilities designed to shape the modern survey research call center. You'll also benefit from enhancements to performance and security. With IBM SPSS Data Collection, your organization can more easily bring data about people's attitudes into analytical decision making—and truly build one-to-one relationships with your customers.
Find out more.
Discover how you can use IBM SPSS Data Collection 5.6 for all your survey needs.
RSA recognized for boosting customer satisfaction by 15 percent
SPSS Inc. announced the winner of the 2009 Insight Award™ on May 13 at the SPSS Directions 2009 European Conference, where hundreds of customers gathered with analysts and journalists in Prague, Czech Republic. The Insight Award honors the customer which has most effectively driven the widespread use of data to improve decision making—and taken steps to become a true Predictive Enterprise through the use of our predictive analytics software. This year SPSS Inc. recognized RSA, the United Kingdom's largest commercial insurer, for successfully gathering the "Voice of the Customer," deploying this feedback to improve business processes, and differentiating its products from other insurers. RSA experienced a 15 percent uplift in customer satisfaction in the area of motor claims, which led to a more efficient use of staff resources and time.
Learn how RSA prospers with predictive analytics.
Deploy analytical results and improve customer interactions with IBM SPSS Collaboration and Deployment Services** 4
Easily share, manage, automate, and integrate your analytic assets directly into your organization's business processes with IBM SPSS Collaboration and Deployment Services 4. This platform offers a secure, centralized repository for predictive models, statistical analyses, reports, and IBM SPSS Data Collection* survey questions and results. New features include improved collaboration capabilities, enhancements to the Automation Service with additional integration options, and a Real Time Scoring Service to deploy analytical scores into existing applications or operational systems—and results to decision makers. Your organization can use IBM SPSS Collaboration and Deployment Services as a foundation for better decision making, one that enables you to detect and reduce customer churn, improve marketing campaigns, identify cases of risk and fraud, and much more.
Learn more.
Review the new features in IBM SPSS Collaboration and Deployment Services 4.
The Cleveland Museum of Art tracks visitor satisfaction
To capture and understand feedback from its visitors more effectively, the Cleveland Museum of Art chose SPSS Inc.'s IBM SPSS Data Collection* suite of survey research products. Now the museum will be able to be more responsive to visitors' overall impressions and opinions, because they can easily create surveys, administer them on portable handheld devices, and share the results with decision makers through a versatile reporting solution. For example, with the insights gained from IBM SPSS Data Collection, the museum might decide to modify an exhibit while it's still open to the public, increasing their enjoyment of it.
Read more.
Coming soon: "See it in SPSS" offers demos in Denver
Get the most value from your SPSS Inc. products in a short amount of time! See how our latest products support your data analysis efforts by attending an in-person workshop. Join us on June 11, 2009 at See it in SPSS in Denver, CO, for a free hands-on demonstration of IBM SPSS Statistics***, plus demos of IBM SPSS Modeler***, IBM SPSS Data Collection*, IBM SPSS Text Analytics for Surveys†, and IBM SPSS Collaboration and Deployment Services**.
Register today and gain more value with SPSS Inc.'s products.
Increase the ROI on your marketing and sales efforts with RFM analysis
Looking for a way to easily identify particular customer segments and boost profitability? Plan to join us Tuesday, June 2, 2009, at 1:00 p.m. CT for our complimentary webcast, Better Targeting, Better Results: The Power of RFM Analysis. Recency, frequency, and monetary value (RFM) analysis enables you to classify and rank customers based on how much they spend, how often, and how recently. In this online seminar, you'll learn how to easily and effectively use RFM analyses to acquire, grow, and retain customers.
Reserve your spot!
* IBM SPSS Data Collection, formerly called Dimensions™, is part of SPSS Inc’s Predictive Analytics Software portfolio.
**IBM SPSS Collaboration and Deployment Services, formerly called SPSS Predictive Enterprise Services™, is part of SPSS Inc.’s Predictive Analytics Software portfolio.
***IBM SPSS Statistics and IBM SPSS Modeler, formerly called SPSS Statistics and Clementine®, are part of SPSS Inc.’s Predictive Analytics Software portfolio.
†IBM SPSS Text Analytics for Surveys, formerly called SPSS Text Analysis for Surveys™, is part of SPSS Inc.’s Predictive Analytics Software portfolio.
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