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Enterprise Feedback Management

Enterprise Feedback Management Home

Optimize Business Processes to Improve Results

An enterprise feedback management (EFM) solution from SPSS Inc. enables your organization to develop a deep and widespread understanding of the opinions, attitudes, and preferences of your internal and external customers.

With this understanding, you can optimize business processes—ensuring that you profit from new opportunities and effectively fend off competitive threats.

You can use SPSS' EFM solution to:

For example, Yamaha Motors Europe created an Internet portal, the Yamaha Design Café, to learn more about which features were most important to sports bike enthusiasts. In just two weeks, the company’s design team gained valuable insight into how customers would use a sports bike and how much they were willing to pay for one. The company combined this information with other data to identify new directions for product evolution and keep its current models competitive. Read more about Yamaha’s use of SPSS’ EFM solution.

You can also gain insight into employee attitudes and motivations, obtaining valuable ideas to improve processes, working conditions, or rewards systems.

Dow Benelux obtained feedback from employees at its manufacturing facility in the Netherlands by using an SPSS EFM solution. Dow was able to address critical employee welfare issues in the plant’s 26 different production units. One result was a significant decrease in disability claims. In addition, employee morale improved, as shown by a drop in absenteeism to 55 percent of the national industry average. Read more about how Dow Benelux benefited from an SPSS EFM solution.

Learn more about predictive analytics and how combining it with an EFM solution can make your organization more successful.

Read customer stories and white papers describing how SPSS solutions can help your company more effectively gain insight into the thoughts and feelings of customers, partners, employees, and others.